Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information
Incident and Problem Management
Satisfaction with the service provided by the help desk and the service
desk can be measured in a number of ways. In a survey conducted of
Janco clients only a little over 50% of all enterprise users were
satisfied with the help desk service provided.
The IT Service Management SOA Policy
Template is a 126 page document that contains policies, standards,
procedures and metrics that comply with the ITIL Standard. Included in
the template are:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance
Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet, e-Mail and Electronic
Communication Policy
- Blog & Personal Web Site Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
- Sample Service Level Agreement with
Metrics
In addition, the ITSM SOA template includes the Business and IT Impact
Questionnaire, a Change Control Request Form and an Internet Use
Approval Form. The document conforms with ITIL and has been updated to
focus on supporting the the development, implementation and operation of
a Service-Oriented Architecture.
The template can be purchased by itself or with supporting job
descriptions. We do provide an update service for the template as it is
modified. You can see a full table of contents and some sample pages by
clicking on the link below.
The IT Service Management Template come in following versions:
IT Service Management - Service Oriented Architecture Template - Standard Edition includes:
- IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
IT Service Management - Service Oriented Architecture Template - Silver Edition includes:
- IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
- IT Service Management full multi-page job descriptions in MS WORD .docx and PDF formats
- Director Sarbanes-Oxley Compliance
- Manager Change Control
- Manager Customer Service Center
- Manager Help Desk Support
- Manager Metrics
- Manager Quality Control
- Manager Service Level Reporting
- Manager User Support
- Capacity Planning Supervisor
- Change Control Analyst
- Change Control Supervisor
- Help Desk Analyst
- Metrics Measurement Analyst
- Quality Measurement Analyst
IT Service Management - Service Oriented Architecture Template - Gold Edition includes:
- IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
- 243 IT Service Management full multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.
IT Service Management -Service Oriented Architecture Template - Platinum Edition includes:
- IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
- 243 IT Service Management full multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.
- Internet and IT Job Descriptions HandiGuide - Over 600 pages in PDF format. PLUS up to 5 custom job descriptions when Job Content forms are provided to us within 30 days of purchase.