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Practical Guide for IT Outsourcing
a
HandiGuide®
The Practical Guide for IT Outsourcing is
delivered electronically in WORD and/or PDF format. The word
version of the template was recently updated to utilize CSS a style sheet.
Included with the template is a 3 page Job Description for the
Manager Outsourcing, the most recent version of the Business and IT
impact Questionnaire, and an ISO 27001 and ISO 27002 audit program. The
Outsourcing template address Sarbanes-Oxley and HIPAA directly.
  
As you start an Outsourcing Process there are many factors
to consider before you past a point of no return. Examples of these are:
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If your enterprise is going through periods of rapid or
dramatic change, including changes in the way you do business, how will
outsourcing impact this?
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Your enterprise's IT function is efficient and has a low
cost of operation, what value will the outsourcer provide?
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The primary motivator for outsourcing is the drive to
reduce costs, why could you not do the same internally?
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The enterprise does not have the management talent or
competency to plan and manage the outsourcing process and outsource
provider, how will you know that you are getting value from your
outsourcer
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Outsourcing is being driven by senior management that
does not have a strategic vision of where the enterprise is going, is
the driver behind this move someone who thinks this is the "in" thing to
do
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Internal costs of the IT function are not fully
understood, how will you know that you are getting the most cost
effective solution from your outsourcer?
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Performance metrics are not well defined for the IT
function, how do you know that the service provided by your outsourcer
will be as good if not better than what the enterprise is getting today?
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The enterprise operations are entwined with IT functions
such that if the IT function is outsourced a significant amount of core
enterprise functionality and operational knowledge will have to be
transferred to the outsourcer, will the outsourcer have a large
"learning curve"
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The enterprise's strategic plan has not been defined
with all of the outsourcing implications defined, is it possible that
outsourcing is not in the best interest of the enterprise's operation?
Sample format for your review
All of these questions are addressed in the Practical Guide
for IT Outsourcing. The guide is over 120 packed pages and includes
everything needed to plan for, negotiate, and manage an outsourcing
process within an enterprise. The electronic document includes:
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Outsourcing
Management Standard Overview of outsourcing, Service Level
Agreements and responsibilities.
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Outsourcing
Policy Standard Policy that can be used to determine when
outsourcing is an option.
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Outsourcing
Approval Standard Process which can be used in approving an
outsourcing agreement. Includes a process flow chart on steps
to a successful outsourcing agreement.
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Sample Service
Level Agreement Includes a several sample service level
agreements.
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Service Level
Agreement Metrics Definition of over 150 metrics presented in 18 tables that can
be used to manage an outsourcing vendor.
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Outline for
Contract Negotiation Over 17 pages which issues to be
addressed including service to be provided, service level
requirements, term of the agreement, enterprise's facilities,
enterprise's equipment (owned/leased), intellectual property, third
party service providers, IT application project (current / future),
responsibilities, training and conversion to mention a few.
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Base Case
Development Detail listing of
factors to include
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Mutual
Non-Disclosure Template
Template that can be used to create an enterprise's own document for
use with outsourcing vendors.
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Job Description
for Manager Outsourcing (3 pages long)
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Business & IT
Impact Questionnaire - Inventory and assess all application -
addresses Sarbanes-Oxley Compliance issues.
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ISO
27001 & 27002 Security Process Audit Checklist
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HIPAA
Audit Program Guide
This template is
not for resale or re-distribution
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