CIO, CTO, CSO, IT Service Management, IT Job Description, Sarbanes Oxley, and IT Salary News

CIO - CTO - CSO News

CIOs Major Responsibilities Are Focused

CIOs have three major responsibilities in helping enterprises succeed.

CIOs must keep all IT systems and networks managed, optimized, and available to contribute maximum business value at minimal cost.

CIOs need to protect critical infrastructure against an increasingly hostile threat environment spyware, viruses, attacks, intrusions and human-engineered security lapses.

CIOs must prevent exposure to legal and regulatory compliance penalties or breach disclosure laws. If IT fails in any one of these areas, their organizations can go out of business, or face criminal sanctions.

In meeting these responsibilities, CIOs can no longer incrementally buy new tools to meet any new requirement that makes headlines in the technical or business media. Business drivers, security and compliance mandates converging on the enterprise require a converged response. CIOs now demand solutions that enable them to eliminate redundant technologies and processes and integrate disparate elements into a common workflow. While established enterprise software vendors have adopted the language of convergence and consolidation, their product lines remain constrained by legacy architectures and designs. Proposing radical change to their customers' carries the risk of disrupting established revenue flows not to mention technical risks inherent in overhauling or replacing obsolete products.

Business runs at a velocity unimagined a few short years ago. Complex and highly distributed environments have grown to support an intricate web of partners, suppliers, distributors, and customers. Service oriented architectures and web-based applications have progressed from vision to real-world instantiation as enterprises look to leverage technology to innovate and deliver new services. In this new world, IT-delivered services must be available 24x7 to customers, suppliers, employees, regulators, investors and other constituencies.

The highly exposed nature of today's IT infrastructures fundamentally changes how organizations manage IT assets, processes and data. IT organizations can no longer treat resource management and maintenance as back-end functions that can be performed at times and conditions of their choosing. Neither is their work protected from outside scrutiny. Processes whose success or failures were largely internal now make the difference between business success or failure, legal compliance or litigation, prudent stewardship or ineffective execution.
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Passwords that hackers can attack

Hackers attack the most commonly used passwords. Security Policies should specifically exclude these as options for users.

123456

12345

123456789

Password

iloveyou

princess

rockyou

1234567

12345678

abc123

Everyone needs to understand what the combination of poor passwords means in today's world of automated cyber attacks: with only minimal effort, a hacker can gain access to one new account every second - or 1000 accounts every 17 minutes according to Imperva.

The shortness and simplicity of passwords means many users select credentials that will make them susceptible to basic forms of cyber attacks known as "brute force attacks."

Nearly 50% of users used names, slang words, dictionary words or trivial passwords (consecutive digits, adjacent keyboard keys, and so on). The most common password is "123456".
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Solid State Disk (SSD) is an opportunity for CIOs

While SSD represents a premium in storage capacity, it's well worth it if it improves storage response time to users and critical applications.

Data storage managers are making moves toward solid-state storage and solid-state drives (SSDs), with 14% of 360 survey respondents planning to implement them this year and nearly 40% planning to evaluate them this year (in addition to the 7% who already have them in place). Those numbers mean that right now Many CIOs could use help in comparing SSD vs. HDD and determining what value they'd get from implementing SSD to fix performance problems. This is a role that's tailor-made for an operation's manager and represents an excellent value-add opportunity.
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Today's cost savings increase cost of doing business

In these economic times, CIO and CFO are tempted to have their companys employees to hang on to their desktop and notebook computers for a couple of years beyond the usual three-year life cycle. This way they hope to avoid the capital expense of replacing them. However, knowledgeable professionals have data that shows that as a false savings.

Four to five years after a laptop has been put in service they often are more trouble than they are worth. The reasons are simple, the longer a laptop or a desktop is in service the greater the chance that they will need for repair, an upgrade of an internal card, an upgrade in memory, and a new OS.

After the three years, hard drive failures go up dramatically, as do problems with keyboards, screens, and batteries. In addition, the outdated notebooks will cost an organization in lost end-user productivity, since a machine that is two generations behind current models takes longer to boot up and runs sluggishly.

When CIO and CEO look to trim costs, care needs to be take so that long term productivity is not impacted. In addition, if employees feel they are not productive because of "technology', once the economy improves they will find better jobs where the technology is more current..
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Availability of e-mail a business continuity issue

Availability of e-mail for business continuity and associated data can impact an organization's ability to make or break a profit objectives -- as well as retain or lose customers. In today's economy, the importance of e-mail takes on new meaning. Recovery time and recovery point objectives (RTOs and RPOs) are no longer general rules. The Exchange administrator's ability to meet or exceed the proverbial lines in the sand, in terms of time to recover and the age of the data recovered, can mean the difference between gainful employment and prepping for a job interview.

Questions that you need to have answers to are:

What is the the impact of e-mail downtime on today's business,

What are the types of potential failures -- both the common and the not-so-common along with the general probability of occurrence, and

How do you plan to mitigate the impact of these challenges to ensure adequate levels of protection for your e-mail environment.
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Backup and Retention a DRP issue

Traditional storage environments have many of the same problems as distributed server farms: applications are tied to physical devices, making any response to changing needs both disruptive and time-consuming; capacity utilization is low; and many maintenance activities require application downtime. The simple and straightforward solution is storage virtualization, which decouples applications and data from the underlying physical devices. Storage virtualization simplifies storage management, as only a single set of tools are required for a given virtualized set of similar devices, such as managing a set of disk systems.

For IT departments charged with delivering greater business value in the face of unprecedented data growth, storage virtualization is a very attractive way to control costs, improve performance and maximize resource utilization.
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Security Predictions

2009 began with the biggest data breach in history. Wonder what could possibly be in store this year? The experts have spoken and have issued their astute security predictions for the New Year:

Increased funding security budgets

New compliance regulations created and enforced by congress

New problems with mobile security: new mobile phone worms and Trojans

A new key area of competition: Cloud computing

Growth in desktop virtualization

Security Manual Template Policies and Procedures

ISO 27000 (27001 & 27002) - Sarbanes-Oxley - PCI - Patriot Act - HIPAA Compliant



This Security Manual for the Internet and Information Technology is over 240 pages in length. The template is compliant with ISO 27000 (formerly ISO 17799), Sarbanes-Oxley, Patriot Act and HIPAA and includes a PCI DSS Audit program. All versions of the Security Manual template include both the Business & IT Impact Questionnaire and the Threat & Vulnerability Assessment Tool (both were redesigned to address Sarbanes Oxley compliance).   In addition, the Security Manual Template PREMIUM Edition contains 16 detail job descriptions that apply specifically to security and Sarbanes Oxley.
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PCI-DSS is a global requirement

Although the Payment Card Industry Data Security Standard (PCI DSS) has become a global requirement, many organizations are lagging in compliance. For many companies, regulatory compliance can already be an overwhelming and confusing area to navigate, and the need to comply with the PCI DSS might feel like yet another burden. The PCI-DSS compliance kit meets fully meets enterprise compliance requirements.



The PCI DSS security requirements apply to all system components. A system component is defined as any network component, server, or application that is included in or connected to the cardholder data environment. The cardholder data environment is that part of the network that possesses cardholder data or sensitive authentication data. Network components include but are not limited to firewalls, switches, routers, wireless access points, network appliances, and other security appliances.
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Data deduplications impacts IT budgets

Data deduplication is not just altering what media companies use as backup targets; it dramatically affects operating efficiencies, simplifies remote office data protection, and makes disaster recovery significantly more affordable and realistic for a much greater percentage of the overall market. Its advent is not unlike other storage innovations where market leadership was not necessarily determined by a technology capability, but rather the true achievable business benefits brought about by the entire solution.

Storage is more than a mainframe peripheral and as such has a profound impact on the entire IT industry and IT budgets in particular. Vendors are now poised to make a major impact by illuminating a series of expensive problems within storage environments caused by an endless array of duplicate data sprawl. CIOs and IT professionals now realize they do not have to keep buying more and more storage capacity as there are more efficient ways to store and manage information - especially in secondary storage environments.
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ITSM is part of the necessary infrastructure cost of IT

IT Service Management and technical support of customers is still seen by many organizations as a necessary evil, one of the many costs of doing business. And while providing support does add a line to your balance sheet, it also creates a multitude of opportunities to cultivate relationships that maintain your customer base and even grow it.

The crux of the matter is this: Technical support should no longer be perceived as a pricy "fix-it shop around back"; technical support has grown into a revenue-generating, company-strengthening powerhouse right in the heart of the organization. With the right tactics and technology, your support center can realize its full potential by becoming an essential, strategic component of your organization's success. Just as a surgeon needs the proper tools to perform operations, so, too, must support center representatives have the proper tools to get their jobs done efficiently and cost-effectively.
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IBM Will Leave 500 Call Center Jobs in the US

IBM is taking advantage of tax rebates in Colorado, and hiring 500 customer service call center workers over the next five years. The workers will work outside of Denver in Boulder.

  The 500 jobs will come between now and 2014. IBM qualified for the rebates after passing environmental and community standards. The company retrofitted 22,000 square feet of space in a 62,000 square-foot space.

Call center job salaries in the area range from $23,000 to $38,000 a year.

The executive director of the Boulder Economic Council, said the expansion shows IBM's stake in staying in Boulder. "What it really indicates to us is that IBM corporate is feeling like Boulder is a key site for their operation," she said. "That says that IBM supports this site in the long run." Draper said the 500 jobs being created "probably aren't going to be the highest-paying jobs in the county by any means," but they will still be good jobs that come with training and stability.

IBM has taken a lot of heat in 2009 from its union and former employees after shedding an estimated 10,000 jobs. The exact figure of layoffs this year is not known, as IBM does not publicly announce its restructuring or job cuts, but former employees have well documented the occurrence of layoffs. Many workers have been forced to train employees in Asia and other countries who replaced many employees in North America.
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Holiday on-line spending up due to reduced prices and sales

U.S. online holiday spending has risen 3 percent this holiday season, but shopping online slowed over the weekend after the special deals and discounts offered by retailers on Cyber Monday ended.

Cyber Monday refers to the Monday after the U.S. Thanksgiving holiday when retailers, ranging from Wal-Mart Stores Inc to Amazon.com Inc offer deep discounts or limited-time only deals on their websites to lure holiday shoppers.

Overall, Americans plan to spend an average of $1,096 on holiday gifts this season, up $207 from last year -- the largest year-on-year increase since the boom shopping season in 1999, the last time this annual survey hit the $1,000 mark.

Spending plans don't guarantee a strong shopping season; actual consumer spending can depend on the prices and products people see in the stores, the effect of marketing campaigns and economic conditions as they develop. But robust spending plans are surely a good sign.

The National Retail Federation raised its holiday shopping forecast, projecting 6 percent growth in sales over last year, up from its September forecast of a 5 percent increase. NRF said this was its first-ever mid-season adjustment in a holiday sales forecast; it cited strong retail sales in October and falling gasoline prices.

For the first 36 days of the November-December holiday season, online holiday spending reached nearly $16 billion, up 3 percent from a year ago. For the week ending December 6, online holiday spending rose 3 percent to $4.6 billion.
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Black screen replaces blue screen of death

On Nov. 10, Microsoft released 15 patches for vulnerabilities in Windows, Windows Server, Excel and Word. Microsoft was likely just trying to fortify the security of the operating systems when it inadvertently made the error in its patches. Microsoft's security patches appears to be causing some PCs to seize up and display a black screen, rending the computer useless. The patches appear to make some changes top particular registry keys. The effect is that some installed applications are not aware of the changes and do not run properly, causing a black screen

The problem affects Microsoft products including Windows 7, Vista and XP operating systems, said the CEO and CTO for the U.K. security company Prevx.

The Security Manual for the Internet and Information Technology is over 220 pages in length. All versions of the Security Manual template include both the Business & IT Impact Questionnaire and the Threat & Vulnerability Assessment Tool (both were redesigned to address Sarbanes Oxley compliance).   In addition, the Security Manual Template PREMIUM Edition contains 16 detail job descriptions that apply specifically to security and Sarbanes Oxley, ISO 27000 (ISO27001 and ISO27002), PCI-DSS, and HIPAA. Data Protection is a priority.
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Failure points in data security identified by Janco

Every employee, contractor, and associate that uses e-mail and the Internet is a potential point of failure of every enterprise. That point may become a leak, either purposely or inadvertently. A worker who was passed up for a raise or laid off may, in a fit of anger, share some embarrassing information with the press or forward sensitive plans to a competitor. Security policies and procedures are must for every enterprise.

Instant messaging exchanges can be used to sneak files or secrets to outsiders. Employees and contractors often retain their "friend lists" as they move from one department (or company for contractors) to another, or from one employer to the next. Colleagues who IM one another every day could be working for competing firms, and a careless response to "what are you working on lately?" can be disastrous.

Many hack attempts use social engineering to infiltrate corporate networks. An e-mail that seems to be from your IT administrator and requests your login info seems harmless enough, until the hacker at the other end gains entry. The issue is one of education and awareness, and unsuspecting employees become, in essence, potential threats.

Many employees do not take safe data handling practices to heart. They will copy work files onto USB drives or portable hard drives, or even e-mail them to their personal accounts for retrieval from home. This sort of routine activity can place sensitive data at risk, especially considering how easy it is for a small USB key, a smart phone, or a laptop to be misplaced or stolen.
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Windows 7 has tools to improve ITSM and SOA

Help in solving problems now is easier with Windows 7 - ITSM is improved.

Solving problems unique to a machine can be an arduous task for both the end user and the help desk. Windows 7 introduces the Problem Steps Recorder - a screen-capture tool that allows the end user to record the problems theyre having, step by step. Its as simple as hitting "start record" then adding in comments as needed. A HTML-based file converts to a .ZIP folder, which is easily passed on to the help desk. The program is accessible from the Control Panel under "Record steps to reproduce a problem" or run psr.exe from Explorer.
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Security threats are on the rise and they are costly

Companies as well as individuals need well defined security policies and procedures to combat secrutiy threats.

In a report that was recently published it was estimated that breaches cost companies between $90 and $305 per lost record. This includes notifying customers, hiring contractors to fix computer systems, fines and lost business. In addition, over 95 percent of network attacks are entirely financially motivated. This is different than two or three years ago where it may have been a college student who wanted to crash your computer. Threats today burrow deep in computers and hide. They are a lot less visible today.

Indeed, the new threats are much more sophisticated than those security experts had foiled in the past. The easy things - viruses, Trojans and worms - are generally stoppable by most firewalls or certainly inline intrusion prevention. But now, hackers and the organizations that fund them have upped the ante for gateway and network security.
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Delta Air Lines sue for allegedly hacking e-mail accounts

Delta Air Lines is being sued and seeks a minimum of $11 million in damages for allegedly hacking the e-mail account of a passenger rights advocate who supports legislation that would allow access to food, water, and toilets during long delays on the tarmac.

The executive director of Flyersrights.org, alleges Delta obtained sensitive e-mails and files and used the material in an attempt to derail the "Airline Passenger's Bill of Rights of 2009," which is pending before Congress. If the bills are passed, airlines could lose as much as $40 million in revenue and spend much more to comply, the lawsuit contends. The bills would allow passengers to deplane if they have been delayed on the tarmac more than three hours. They would also be entitled to clean air and access to medical treatment.
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New notebooks faster and green

New notebook trends include:

The next generation of chips for notebooks

Mobile-oriented features in Windows Vista and XP

Embedding wide-area broadband capabilities

"Ultra-light" notebooks, Ultra-Mobile PCs (UMPCs) and other mobile devices

"Green" notebook-related initiatives by vendors in manufacturing, use, and post-use stages.

More Processing Power

For notebooks, the continued improvement in CPUs - the "brains" of the system - means doing more work faster. It also means using less energy (and not costing more than their predecessors). Intel's newest CPU family for notebooks, desktops, and servers has Core 2 Duo processors and the latest 45-nanometer (nm) process technologies. The processors offer nearly twice the density of Intel's older 65nm approach. That translates into more than 400 million transistors for dual-core processors and more than 800 million for quad-core, providing faster processing and less energy use. It also adds to energy efficiency.
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Browser Twelve Year Trend - Released by Janco

Janco has just updated its web site to include a chart that provides a view of browser market share trends from 1997 to 2009. This is the most compressive set of data that is available. Mr. Janulaitis, the CEO of Janco Associates said, "Our data has been used by all of the major browser providers as well as the courts in suits by various governmental agencies as well of individual companies.

Browser Twelve Year Historical Trend

The full study was produced with data through August 2009. See a full copy of the press release here.



The Browser Market Share and Operating System Market Share White Paper data is by month starting in September 1997 through the August 2009. The data sampled is internationally based (Just under 50% of the data points sampled are outside of the United States).

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Medical students violate HIPAA laws

  In a survey of medical colleges, 60% reported incidents of medical students' posting unprofessional content online. Thirteen percent reported that students had violated patient confidentiality in postings on social networking sites. Below is a summary of the results of the study by the Journal of the American Medical Association.

(JAMA) Sixty percent of US medical schools responded(78/130). Of these schools, 60% (47/78) reported incidents ofstudents posting unprofessional online content. Violations ofpatient confidentiality were reported by 13% (6/46). Studentuse of profanity (52%; 22/42), frankly discriminatory language(48%; 19/40), depiction of intoxication (39%; 17/44), and sexuallysuggestive material (38%; 16/42) were commonly reported. Of45 schools that reported an incident and responded to the questionabout disciplinary actions, 30 gave informal warning (67%) and3 reported student dismissal (7%). Policies that cover student-postedonline content were reported by 38% (28/73) of deans. Of schoolswithout such policies, 11% (5/46) were actively developing newpolicies to cover online content. Deans reporting incidentswere significantly more likely to report having such a policy(51% vs 18%; P = .006), believing these issues couldbe effectively addressed (91% vs 63%; P = .003), andhaving higher levels of concern (P = .02).
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CIO, CTO, CSO, IT Service Management, IT Job Description, Sarbanes Oxley, and IT Salary News

CIO - CTO - CSO News

CIOs Major Responsibilities Are Focused

Passwords that hackers can attack

Solid State Disk (SSD) is an opportunity for CIOs

Today's cost savings increase cost of doing business

Availability of e-mail a business continuity issue

Backup and Retention a DRP issue

Security Predictions

ISO 27000 (27001 & 27002) - Sarbanes-Oxley - PCI - Patriot Act - HIPAA Compliant

PCI-DSS is a global requirement

Data deduplications impacts IT budgets

ITSM is part of the necessary infrastructure cost of IT

IBM Will Leave 500 Call Center Jobs in the US

Holiday on-line spending up due to reduced prices and sales

Black screen replaces blue screen of death

Failure points in data security identified by Janco

Windows 7 has tools to improve ITSM and SOA

Security threats are on the rise and they are costly

Delta Air Lines sue for allegedly hacking e-mail accounts

New notebooks faster and green

Browser Twelve Year Trend - Released by Janco

Browser Twelve Year Historical Trend

Medical students violate HIPAA laws